Return Policy

We will try our best to make sure the products shipped to our customers are in the best condition.

1. Return and full refund
--Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replacement
--Products with quality problems or not the product you ordered, if notified within 30 days (from the date products were received) can be returned and replaced.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will pay all the necessary shipping fees for the replaced products that we ship to you.

3. Repair
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will repair it and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.

4. Return and partial refund.
--extremerate.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”

--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Return Address:
Attn: Lin Xiao Qiong
Address: A1416, Building A, FeiYangShiDai, #66 HuaFa South Road, Futian District, ShenZhen, Guangdong, China
Post code: 518000
Tel: +86 755 8272 7920

Please send back by registered air mail

Back